Thanks for your feedback, it helps us improve the site. After trying many time I finally gave up and ordered a new printer. Asia Pacific and Oceania. Select an operating system and version to see available software for this product. The wizard detected my already installed printer but said “the basic functionality drivers appear to be missing or configured incorrectly. Choose a different product series. Operating System – Windows 7, Windows 8, Windows 8.

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HP Photosmart Plus e-All-in-One Printer series – B210

Thanks for your feedback, it helps us improve the site. Remove the printhead Press the Power button to turn on the product. Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.

This page requires Javascript. How does HP install software and gather data? To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot. That site is at: Do not go past the edge between the electrical contacts and the ink nozzles. After the alignment page prints, click OKand then close the toolbox window. We are unable to determine your warranty status for the product and serial number provided.


I did the HP Printer Install Wizard and re-installed the driver several times following the wizards instructions. Follow these steps in the order presented to resolve the issue. Modify your browser’s settings to allow Javascript to execute.

This product has been exchanged for a new or refurbished product. It once again brought me to the previous steps I took early on in my quest to get this scanner recognized. Lift the latch handle.

Select the network tab at the top of the page. Use only cleaning materials to touch the electrical contact areas. Operating System – Windows 7, Windows 8, Windows 8.

Solved: Printer HP Photosmart Plus B – HP Support Community –

And when I open my printers page on the computer and click “Activate Scan to Computer” a diaglogue box comes up stating “Scan to computer not activated: Select your operating system and version. Microsoft Windows 7 bit. FoxFifth Replied on June 5, Through research I’ve found this might stem from phottosmart initial installation in which I selected “Basic” and not “Full Feature” this not allowing the scanner feature to be selected.


I don’t see my operating system.

If the printer does not begin to print an alignment page, touch the Setup iconand then touch Tools. Product has been exchanged: Clean the electrical contacts inside the product.

Please enter np Product Number to complete the request. Did this solve your problem? In reply to jaybunzy0’s post photosmrt June 6, Align the printer Load letter or A4, unused, plain white paper into the tray. Touch retry to connect again or OK to exit. Use the damp cloth to wipe the electrical contacts from the bottom to the top. See your browser’s documentation for specific instructions.

On the product control panel, touch the Setup iconand then touch Tools. Sandytechy20 I am an HP Employee.